FREQUENTLY
ASKED QUESTIONS (FAQ)

Do you offer free estimates?

Yes, we do offer free estimates. In fact, we offer a whole free initial consultation with our team. This is our effort in making sure you are provided with the most accurate free estimate. During this initial consultation, your fencing plan will be discussed in detail which will include materials, dimensions, layout and more. Surely, the costing estimate that you will receive is a realistic estimate of your project. Yes, this is all free. All you have to do is call in advance to book a slot. These slots are easily filled, so make sure you call as soon as possible. Reach our team at 980-291-4187.

How soon can you install my fence?

We schedule our installations on a first come first served basis. During the initial consultation, you will be given a pencil booking of your possible schedule. Once you decide to work with our team, the pencil booking will be your final schedule. Our team will work on your project on your agreed schedule. As to how soon you may be catered, that will depend on the number of booked clients and other factors that may delay schedules. We would like to emphasize that we do not hire a third-party team to expedite our work, as consistent work quality is our utmost priority.

How long will my fence installation take?

The duration of your fence construction will depend greatly on the specifics of your project. Upon initial consultation, you will be given an estimated time of completion. This is the rough estimate of how soon your fence will be delivered. We have easy to complicated fence installations, so time of delivery will vary greatly according to project. Other unprecedented events that may delay the project may also affect time of delivery. We uphold our promise of satisfaction guarantee. Again, we do not declare a project complete once our client has made their satisfaction known to our team. Additional client requests may extend the work period.

Will you obtain a fence permit for my project?

Charlotte City does not require you to secure a permit for the installation of a fence. The city’s zoning administration however, regulates your project’s fence height. Fence height restrictions are as follows: maximum of 5 feet on the front yard, 6 feet on the sides and 8 feet on the rear. If the fence is to be installed on the front yard, near a street, the Department of Transportation must be called in to review the plan. The Department of Transportation can be contacted at 704-336-2261. Other zoning inquiries will be entertained by the Zoning counter (704-336-3569). We will be in full assistance to you regarding matters of the like, shall the need arise

What types of fencing materials do you install?

This depends, because we offer a variety of fencing materials. Our clients decide the material for their project, however we do provide advice and input regarding what our experts consider the most appropriate and ideal material for your project, your location, and of course, your budget. Our material offerings include wood (red cedar wood), PVC (SimTek walls or Vinyl fence pickets), steel, aluminum, concrete and many more. It is important to discuss these details during the initial consultation with our team, in order to receive an accurate cost estimate. The Charlotte Fence Company only offers high-quality materials from partner providers and suppliers.

Are There Legal Restrictions on My Fence?

This differs from area to area. The Charlotte City only regulates fence heights as well as location. Fence height restrictions are as follows: maximum of 5 feet on the front yard, 6 feet on the sides and 8 feet on the rear. If the fence is to be installed on the front yard, near a street, the Department of Transportation (704-336-2261) must be called in to review the plan. For inquiries and clarifications related to this concern, it would be best to get in touch with the City’s Zoning Administration. The Zoning counter entertains these types of inquiries. They can be reached at (704-336-3569).

Do I Need to Consult My Neighbors?

Yes, we strongly recommend you to at least inform your neighbors of the schedule and duration of the fence construction. Although this is not required by the regulations, we consider it common decency to your neighbors. The construction may involve added noise, and disturbance to the neighborhood. The presence of our equipment may pose disturbance as well as an added element of danger to families with pets and young children. Especially when the fence project is large in scale and more complicated, the construction may be prolonged as it involves a more intricate building process. Informing your neighbors will allow them to anticipate these things ahead of time.

How Deep Should My Fence Posts Be?

This depth measure depends on the following factors: soil quality, post weight and the area’s climate. The generally acknowledged depth measure defines that post holes should have a depth of a third to a half of the actual above ground height of the post. This is independent of the previously mentioned factors. Areas with loose soil or those where rainfall is plenty, will require a deeper post hole, to reinforce the weight of the post including the fence wall material. To get a specific answer to your inquiry, it would be best to discuss with our team of experts. Contact us at 980-291-4187 for a detailed consultation session.

Should the Fence Touch the Ground?

This depends on your request. Clients who decide on whether or not their fence would touch the ground, consider some factors. The first factor would be the purpose of the fence. Privacy fencing will most likely have the fence wall touching the ground to limit sightlines. Semi-privacy fencing will do the opposite. The second factor would be the fence material. Fence material like wood tend to have a shorter lifespan and underwhelming fence performance when they touch the ground. Because the ground is damp, it can weather the wood in a faster rate. The last factor would be for aesthetic purposes. This depends on the decorative vision of the client.

Does the Weather Affect the Installation?

Yes, the weather does affect the installation. This is due to a number of reasons. Firstly, extreme weather conditions derail the project timeline. We do not deploy our team to the site if weather conditions are unfavorable and may risk their safety. For cases like these, we will be in full communication with you, and we will uphold, to the best of our efforts, our promise of delivery in the earliest possible time. Secondly, unprecedented weather changes may affect the quality and speed of some of our processes like the curing process, for example. Digging the post holes during difficult weather conditions may also prove pointless. We assure you that The Charlotte Fence Company is continuous in its efforts of improving a more resilient service to its clients.

What Material Should I Use for My Fence?

This depends on what material you want for your project. We offer a variety of materials such as wood (red cedar wood), PVC (SimTek walls or Vinyl fence pickets), steel, aluminum, concrete and many more. All of our materials have passed a specific evaluation, and we consider them of the highest quality. If you are unsure about choosing what material best suits your project, location and budget, it would be best to discuss with our team first. You can book an initial consultation with our team who will make sure to provide expert input into your plans. Contact us at 980-291-4187.

How Tall Should My Fence Be?

The height of your fence depends greatly on your purpose for said fence. If you are building a privacy fence, most likely the slats will be tall and installed side by side to get rid of sightlines. Semi-private fences are shorter than privacy fences. Fence height is however regulated by the Zoning Administration, and these must be complied. Fence height restrictions are as follows: maximum of 5 feet on the front yard, 6 feet on the sides and 8 feet on the rear. Other fence projects like tennis court fences and back stops, have their own standard or generally accepted heights. Personalized projects like cages and enclosures will have heights following the client’s request.

How Long Will the Fence Last?

This will depend on the fence material, your area’s climate, and your maintenance efforts. Some fence materials are known to last longer than others. Cedar wood fences are claimed to last as long as a decade when properly maintained. SimTek walls also promise durability claiming that it is capable of maintaining its structural integrity regardless of extreme temperature or weight applied. Some areas have very extreme climate that age materials faster than in other areas, so this is an important factor to recognize as well. Lastly, maintenance is also a key to improving your fence’s wear and tear. For clients who do not have enough time to perform regular fence maintenance, we recommend PVC-made fence materials or aluminum material, both of which are considered virtually maintenance free.